Last updated: January 2026
We understand that schedules change. This Cancellation Policy outlines the terms for cancelling or rescheduling an appliance repair appointment with 905 Appliance Repair. By booking a service appointment with us, you agree to the cancellation terms set out below. These terms help us run an efficient service operation and respect the time of both our customers and our technicians.
Appointments may be cancelled or rescheduled at no charge when you provide at least three (3) business hours’ notice before your scheduled appointment window begins. Notice can be given by phone, email, or through the contact form on our website. Cancellations received within this window are processed at no cost, and any deposit paid is refunded in full.
Cancellations made less than three (3) business hours before the appointment window are considered late cancellations. A late cancellation fee of $125 CAD may apply to cover technician travel time, dispatch costs, and the lost opportunity to serve another customer. This fee may be waived at our discretion in cases of genuine emergency.
If our technician arrives at the agreed location and cannot reach you, gain access to the appliance, or complete the service within the appointment window through no fault of our own, the visit will be considered a no-show. A no-show fee of $125 CAD will apply. We will attempt to contact you by phone and text before recording a no-show, and we typically wait at least 15 minutes at the address before leaving.
Rescheduling is free when requested at least three (3) business hours before your appointment window. Late reschedules are treated the same as late cancellations and the $125 CAD fee may apply. We aim to offer the next available appointment slot, but availability is not guaranteed during peak periods. There is no limit to how many times you can reschedule outside the late window.
On rare occasions we may need to cancel or reschedule an appointment due to technician illness, vehicle breakdown, parts unavailability, severe weather, or other circumstances beyond our control. When this happens, we will contact you as early as possible, offer the next available appointment, and waive any associated rescheduling fees. We never charge a service fee for appointments cancelled or postponed at our initiative.
Most repair appointments do not require an upfront deposit. For special-order parts or commercial jobs, a deposit may be requested in advance. Deposits are refundable in full when cancellation is made within the free cancellation window. Deposits for already-ordered parts may be non-refundable, depending on whether the part can be returned to the supplier. We will always clarify deposit terms before collecting payment.
If you choose to cancel mid-repair after work has already begun — for example, after diagnosis or partial parts installation — you will be charged for the diagnostic fee and any work or parts already provided. Our technician will explain progress and charges before stopping. Any parts removed from the appliance during diagnosis will be reinstalled or returned to you at your request.
Appointments scheduled to address a warranty issue follow the same cancellation rules as standard appointments. However, if a warranty visit must be rescheduled for reasons within our control (such as parts on backorder), no fee will be charged and your warranty period will be extended accordingly. Repeated late cancellations of warranty visits may affect the warranty’s continued validity.
To cancel or reschedule an appointment, please call or text us at the phone number on your booking confirmation, email us using the address on our Contact page, or reply to the appointment confirmation message you received. We recommend phone contact for cancellations made less than 24 hours in advance to ensure prompt acknowledgement. Always confirm your cancellation is received — a missed email is not the same as a successful cancellation.
We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. The version of the policy in effect on the date you book your appointment will apply to that appointment. Continued use of our services after policy updates constitutes acceptance of the revised terms.