Last updated: January 2026
This Privacy Policy explains how 905 Appliance Repair (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website, request appliance repair service, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
We collect personal information you provide directly when booking service, requesting a quote, or contacting us. This typically includes your full name, service address, phone number, email address, and details about the appliance requiring repair. When you pay for service, we collect billing information through our secure payment processor — we do not store full credit card numbers on our systems. We may also collect technical information automatically when you visit our website, including IP address, browser type, device information, and pages viewed.
We use your personal information to schedule and complete repair appointments, communicate with you about your service, process payments, send appointment confirmations and reminders, issue invoices and warranty documentation, respond to inquiries and complaints, and improve our services. With your permission, we may occasionally send service reminders, seasonal maintenance tips, or special offers. You can opt out of marketing communications at any time.
Our technicians may take photos of the appliance, the work area, replaced parts, or model and serial number plates during a service visit. These photos are used for diagnostic purposes, warranty records, parts ordering, and quality assurance. We do not photograph any part of your home unrelated to the repair. Photos are stored securely as part of your service record and are not shared publicly without your explicit written consent.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with trusted service providers who help us operate our business, including payment processors, scheduling software providers, parts suppliers, and IT services. These providers are contractually required to protect your information and use it only for the purposes we specify. We may also disclose information when required by law, court order, or to protect our legal rights.
Our website uses cookies and similar technologies to remember your preferences, analyze website traffic, and improve user experience. We may use analytics tools such as Google Analytics to understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect site functionality. We do not use cookies to collect personally identifying information without your consent.
We store personal information on secure systems with appropriate physical, technical, and administrative safeguards. Access is limited to employees and contractors who need it to perform their work. While no system is completely secure, we take reasonable steps to protect your information against unauthorized access, loss, or misuse. In the event of a data breach affecting your information, we will notify you in accordance with applicable laws.
We retain customer service records, including contact information, repair history, warranty details, and invoices, for as long as needed to provide warranty coverage, comply with tax and accounting obligations, resolve disputes, and meet legal requirements. Typical retention is seven years from the date of last service. Marketing contact information is retained until you unsubscribe or request its removal.
Under Canadian privacy law, you have the right to access the personal information we hold about you, request corrections to inaccurate information, withdraw consent to certain uses of your information, and request deletion of your information where legally possible. To exercise these rights, please contact us using the details on our Contact page. We will respond to verified requests within 30 days.
Our services are intended for adults arranging appliance repair for their homes or businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it from our records.
Our website may contain links to third-party websites such as manufacturer pages, payment portals, or social media. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit through links on our website.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The current version is always available on our website with the “Last updated” date shown above. Continued use of our services or website after changes are posted constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.